Delivery & Shipping
Thank you for choosing Mave Health. Our commitment to supporting your mental well-being journey extends to ensuring a smooth and efficient process for the delivery and return of the neurostimulation device, as part of your program subscription. Here's what you need to know:
Delivery of the Device:
Upon enrollment in a program that includes access to the device, the device will be shipped to your provided address. Shipping is free of charge, and we aim to dispatch the device within 3-5 business days from the date of program enrollment. Delivery times may vary based on your location but typically take an additional 5-7 business days.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number, allowing you to monitor the delivery status of your device.
Access Duration:
The device is provided for demonstration for the duration of your subscribed program. It is not sold and must be returned upon completion or cancellation of the program.
Returning the Device:
Specific instructions for the return of the device will be provided towards the end of your program or upon cancellation. The device should be returned in good working condition, using the packaging and return label supplied by Mave Health. Return shipping will be at no additional cost to you.
Damaged or Defective Devices:
If you receive a damaged or defective device, please contact us immediately at contact@mavehealth.com for a replacement. We may request photos of the damage for our records.
By subscribing to our services and using the device, you agree to these shipping and delivery terms. Our customer support team is here to assist you with any questions or concerns regarding shipping, delivery, or returns.